Return Policy

If you are not completely happy with your products we will accept returns and exchanges providing the original product is received back to us within 30 days of purchase.

To process a return or exchange, please email us at enquiries@sanctuaryskincare.com.au and quote your order number.

REQUEST RETURN

The products we stock are medical grade cosmeceuticals and it is important to always use products as directed on the label. In the rare case that your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and call us on 02 9904 9842. Upon receipt of proof of a reaction, we will reimburse you for a full refund, including shipping costs to return the product to us. Receipts must be provided as proof of purchase.

We provide a skin type indicator on our website to help you choose the products that are right for your skin type. Also if you are a new client to our shop then one of our consultants will be in touch with you. If you choose a product that does not suit your skin and wish to return it, a handling and restocking fee may apply up to 50% of the value of the item. You will be responsible for the shipping charges to return the product to us. We do not accept change of mind purchases.

If the return is due to faulty products or a result of our error, we will send you a replacement product as soon as the original is received back and provided it is in ‘as-new’ condition. We will reimburse you for the cost of returning the original product to us. Receipts must be provided as proof of purchase.

Once returned products have been received, a refund will be processed via the same method by which you made the purchase. Please note that it can take up to 7 business days for the refund to appear in your account.